At Organized Life Solutions, we are committed to protecting the privacy of our clients, employees, and website visitors. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with British Columbia’s Personal Information Protection Act (PIPA) and, where applicable, the federal Personal Information Protection and Electronic Documents Act (PIPEDA).

 

1. Information We Collect

We collect personal information only as necessary to provide our services effectively. This may include:

- Contact Information: Name, email address, phone number, and mailing address (for communication and service delivery)

- Billing Information: Billing address and payment details (processed securely through third-party providers; we do not store credit card numbers)

- Service Details: Information related to estate planning, executor tasks, or decluttering needs (general service-related details only)

- Technical Data: IP address, browser type, and site usage data (used to improve website performance, only with user consent)

- Marketing Preferences: Subscription status and communication preferences (only collected with explicit opt-in)

- Employee Information: Basic personal and contact information, used solely for internal business purposes (e.g., payroll, emergency contact)

 

2. How We Use Your Information

We use personal information to:

- Respond to inquiries and provide customer support

- Schedule consultations and deliver services

- Process payments and maintain financial records

- Send service confirmations, reminders, and updates

- Share newsletters or promotional material (only if you’ve opted in)

- Improve our website functionality and security

We will never sell, rent, or trade your personal contact information to third parties.

 

3. Consent

We collect and use your information with your knowledge and consent. Consent may be explicit, such as when you fill out a form, or implied, such as when you use our website or services. You may withdraw your consent at any time, subject to legal or contractual restrictions.

 

4. Disclosure to Third Parties

We may share your personal information with trusted third parties who assist in delivering our services, such as:

- Payment processors (e.g., Wix, PayPal, Stripe)

- Email marketing platforms (e.g., Wix, Mailchimp)

- Website hosting providers (e.g., Wix)

- Accountants or professional advisors

All third parties are required to maintain confidentiality and use personal information only for the agreed-upon purposes.

 

5. International Transfers

Some of our third-party service providers may store or process your data outside of Canada (e.g., in the United States). In such cases, your personal information may be subject to the laws of those jurisdictions. We ensure that these providers meet privacy and security standards comparable to Canadian laws.

 

6. Retention and Disposal

We retain personal information only as long as necessary to fulfill the identified purposes or as required by law. When no longer needed, personal information is securely deleted from digital systems or destroyed if in physical form.

 

7. Safeguards and Protection

We take reasonable precautions to protect your personal information, including:

- Password-protected and encrypted digital storage

- Secure, cloud-based platforms

- Limited access by authorized personnel only

- SSL encryption and security features on our website

 

8. Access and Accuracy

You have the right to access your personal information and to request corrections if it is inaccurate or incomplete. To request access, update your details, or withdraw consent, please contact us using the information provided below.

 

9. Cookies and Tracking

Our website uses cookies and analytics tools to enhance your experience. Essential cookies are used for core site functionality. Analytics or marketing cookies are only activated with your consent. You may manage your cookie preferences through your browser settings at any time.

 

10. Contact Us

If you have any questions or concerns about our privacy practices or wish to access your personal information, please contact:

                  Website: www.organizedlifesolutions.ca

                  Email: wendy@organizedlifesolutions.ca